Letter and Report Writing

Letter and Report Writing

Program Purpose

Communication issues and minor grammatical errors is recurring issue in business that has not been solved through word processing programs. Effective written communication can increase persuasion, loyalty and levels of understanding that contribute to the bottom-line performance in a company.

Teaching and Learning Strategies

Structured training presentations by a facilitator, including activities, exercises and assessment designed for professional writing training courses.

Program Content

  • Report Writing
  • Letter Writing
  • Grammar
  • Sentence Structure
  • Vocabulary
  • Communication Structure
  • Professional Writing Techniques

Learning Outcomes

Upon completion of the professional writing training, the participants will:

  • Convey conceptual issues in written format
  • Avoid grammatical or sentence structure errors
  • Develop a well-structured report or letter
  • Effectively resolve customer complaints to concerns
  • Better communicate with management and team members

Who Should Attend

  • Customer service or sales staff currently involved in serving customers or clients in government or private industry (Retail, Hospitality, Wholesale, Telesales).
  • Secretary‘s and or receptionists dealing with the public.
  • Those who want to move into the sales and service field or who coach and/or train colleagues in the workplace on-the-job.

Certificate Award

Participants who successfully complete the Foundations of Human Resource Management program will receive a PNG Human Resource Institute ‘Certificate of Achievement’.